Salavov's directive to his subordinates to promptly respond to appeals has caused skepticism among Makhachkala residents.

The appeals of Makhachkala residents regarding utility problems should not go unanswered, and every complaint received must be promptly addressed and resolved, said Mayor Dzhambulat Salavov. Residents of Makhachkala, commenting on this mayor's directive on social media, pointed out that Salavov himself is often unavailable for direct appeals from citizens, including through social networks, although he demands that his subordinates respond quickly to complaints.

The head of Makhachkala Dzhambulat Salavov instructed the heads of utility organizations to promptly respond to citizens' appeals and monitor the resolution of each incoming problem. According to the mayor, residents' appeals should not go unanswered, and working with them should lead to concrete results. He gave this directive at a meeting of the city’s active members.

"Now, with the start of the heating season, coordinated work of all structures is especially necessary. The relevant departments of the administration, my assistants, and advisors are monitoring how appeals are handled," Salavov stated, whose words were quoted on November 9 by the Instagram*-public dagestan_like, referencing the Makhachkala administration.

This post on the Instagram*-public "dagestan_like," which has about 104.5 thousand followers, had garnered 85 likes and 35 comments by 3:00 PM Moscow time on November 11.

Makhachkala residents questioned the accessibility of the head of Makhachkala for citizens' appeals in the comments. One local resident asked how to directly contact the mayor. "How can I personally get an appointment with you?" asked fatimyshka__82.

"That's why all your pages are closed, because you don't contact the people directly," stated djamilj1986.

Another local resident complained about the lack of feedback regarding appeals about utility problems. "There is no feedback on calls, almost a week without gas in DOSAAF, we have called everywhere and are still calling," reported a09532021.

Other commentators doubted the effectiveness of Salavov's directives, stating that appeals to city services do not lead to problem resolution. "You give orders, but no one fulfills their duties, just talk," wrote fatimyshka__82.

"Two months ago we called, voiced the problem, they came, looked, and goodbye, why engage in show? They do nothing and do not respond," complained ha.lla2013.

"Only orders," noted barmalei_pirat_.

"The Caucasian Knot" also reported that residents of Makhachkala have repeatedly resorted to radical methods to draw officials' attention to utility problems. For instance, on August 13, residents of Irchi Kazaka Street blocked traffic after three days without electricity. Local resident Arsen told a correspondent from "The Caucasian Knot" that power outages occurred daily, preventing residents from cooking, washing clothes, and using elevators. Another resident, Marina, complained about the lack of response from emergency services. After the protest began, representatives from the mayor's office and energy companies arrived and promised to restore electricity.

On November 10, activist of the "Our City" movement Arsen Magomedov proposed to teach Dagestani schoolchildren the rules for composing appeals to government bodies so they could seek resolution of utility problems legally. The activist sent the relevant proposal to the Ministry of Education of the Russian Federation, and then to the Ministry of Education of Dagestan and the education department of Makhachkala. According to him, residents of the republic often block roads due to water and electricity outages because they do not know how to properly address officials. Magomedov emphasized that such conflicts could be reduced if authorities adequately responded to appeals. Parents of schoolchildren supported this initiative, noting the need to teach children practical ways to protect their rights.